How can we help?

Buy online, pickup in store

How long will you hold my item(s) at the store?

We will hold your items for 7 days, starting at the time that we notify you that your order is ready for pickup. If you do not pick up your order in that time frame, we will initiate your refund 7-1/2 days from the time your order was ready for pickup.

When can I pick up my order?

As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location, so be sure to check the hours before placing your order. Remember, don't head to the store until you have received a "Ready for Pickup" email!

Can I change or cancel my order?

You can always call the “Bright Eyes & Bushy Tails” at 📞(613) 735-8268 if you want to cancel your order. If you want to change the order, you can call ahead or do it when you arrive. Please note that, depending on the change requested, we may need to cancel the original order and place a new one.

Can I have someone else pick up my order?

You can designate an alternate person to pick up your order when you are placing the order. You will need to provide that person's name and email address. We will then send the "Ready for Pickup" notification to the designated person, who will need to show a order number at the store.

What do I need to bring to the store when I pick up my order?

Please bring your order number (found in your "Order Confirmation" and "Ready for Pickup" emails). You do NOT need to bring the credit card used for the transaction.


Payment options

At “Bright Eyes & Bushy Tails”, we accept all major forms of credit cards, as well as several other forms of payment: 💳

• American Express
• Discover
• MasterCard
• Visa
• PayPal
• Gift Cards

We do not accept the following forms of payment:

• CODs
• Layaway plans
• Merchandise Return Cards

Important Payment Information:

• Credit cards are not charged until order products are shipped.
• Some debit and bank check cards may reflect deduction of funds immediately upon order. This is an authorization only. Funds will be collected by “Bright Eyes & Bushy Tails” upon shipment of products.
• For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
• Merchandise Return Cards are valid for in-store purchases only.

Shipping & delivery

Where do you ship?

Since “Bright Eyes & Bushy Tails” is still growing, we're currently only able to ship within Canada. Free Local Deliveries are also available with 20km range of the Petawawa Location. To learn more refer to the shipping and returns section at the botton of the page.

Is your packaging recyclable?

We're proud to say that all of our packaging is 100% recyclable and is completely biodegradable.

Still have questions?

A NOTE ON CORONAVIRUS: Shipping in compliance with social distancing measures and current Canadian government regulations.