Customer Care Policy

We will be glad to help carry your purchases to the car.

We will refund purchases returned in original packaging with a receipt within 30 days of purchase. Refunds will be issued in the same form of tender with which the product was purchased.

Goods returned opened, along with a receipt, can be exchanged or refunded to a Gift Card within 30 days from the original date of purchase. If a Gift Card was used as a partial tender, then that returned amount will be placed on a new Gift Card before other tenders are applied.

*All pet food and treats (except raw food) can be returned in the original packaging as long as there is more than three quarters of the food or treat remaining.

Refunds will be issued in the same form of tender with which the product was purchased.

Final sale on all clearance items will not be returned.


There are some exceptions to our policy regarding returns and refunds. These include:

  • Clearance Items
  • Litter Pans
  • Muzzles
  • Sanitary Products (Pet Diapers)
  • Cat Trees
  • Crates
  • Special Orders


Your Rewards™ Program

Members get more with Your Rewards™!

Your pet deserves the very best. Your Rewards™ memberships help you treat your pet and your wallet!

  • Earn FREE Food faster with our Buy 12 Get 1 Free Frequent Buyer program, now with more brands than ever before*
  • We give 10% OFF on food to military in store.
  • Subscribe with your email address to receive account reminders of your balances, promotions and more!

To begin earning on the Your Rewards frequent Buyer Program, please click ‘Sign-Up Today’, or at the top of the page on Your Account and click Create Account. Remember to check Yes, I would like to become a Your Rewards member during sign-up.

* Buy 12 bags of the same selected brand & size premium dry dog or cat food at our store or online and get one bag free.

** Case Discount includes select cans, tubs, trays, pouches and tetra packs. Items must be same brand, sub-brand, size and value to qualify for the discount. Excludes select brands, see a Pet Expert for details.